FAQs

Cashmere Care

Care Instructions

Hand wash or
Dry Clean
Iron on low temperature
Do not bleach
Do not tumble dry

Cashmere is a luxurious, but delicate fibre prone to pilling. To maintain your garment's appearance, we recommend using an Arkell & Wills cashmere comb

Delivery

We aim to dispatch orders placed before 1pm on the same day. Orders placed after 1pm, Monday to Friday, or at weekends and on Bank Holidays, will be posted the next working day.

UK Delivery Options:

UK 1st Class Signed For - £5.99

UK Special Delivery - £8.95

Please note that there may be slight delays in dispatch during busy periods such as Christmas.

Returns & Refunds

Hassle-Free Returns:

We want you to love your Arkell & Wills cashmere! However, if something isn't quite right, you have 14 days from the purchase date to return it.

Here's how to return your item:

Contact Us: Let us know you'd like to return your item by emailing us at info@arkellandwils.co.uk and using the return form in your delivery parcel.

Return Your Item: Carefully pack your unworn item in its original packaging (if possible) and obtain a Proof of Postage from the Post Office. This protects you in case the item is lost during return shipping.

Refunds and Replacements: Once we receive your returned item, we will inspect it and notify you.

For Faulty Items: If the item is faulty, we'll happily replace it with a new one (subject to stock availability).

Change of Mind: If you simply changed your mind, we'll issue a full refund for the purchase price, minus the original postage cost.

Please note: There may be slight processing delays during peak seasons like Christmas.

Can I buy Gift Cards?

Give the Gift of Cashmere

Looking for the perfect present? Our Gift Cards make it easy to surprise someone special with the luxury of cashmere. Choose any amount from £40 upwards.

Please note: Gift Cards are treated like cash and cannot be replaced if lost or stolen.